Terms & Conditions
Thank you for choosing The Daily Fold Co.! To ensure a safe, reliable, and quality laundry service for everyone, please review the following policies before scheduling a pickup.
1. Pricing & Payment
Laundry is priced at $35 for one standard 13-gallon trash bag or $65 for two & $95 for 3. Contact me if you have more than 3 for special pricing.
Additional services and specialty add-ons are charged separately.
Any additional charges will be communicated to the customer when applicable.
Payment Policy
Payment is due in full before your scheduled pickup. Your pickup is confirmed once payment has been received. Thank you for understanding and helping us keep our service running smoothly!
2. Lice, Bed Bugs & Pest Contamination
For the safety of our customers, equipment, and laundry service provider, we cannot accept clothing, bedding, towels, or other laundry items infested with or suspected of containing lice, bed bugs, fleas, or other pests.
Customers must disclose any known or suspected pest infestation before pickup.
If contaminated items are discovered after collection, service may be stopped immediately.
A substantial contamination and handling fee may be charged to cover additional handling, cleaning, disinfection, and other reasonable costs incurred.
If items cannot safely be processed, they will be returned untreated or handled according to an agreed-upon safe procedure.
Customers are responsible for any additional costs resulting from undisclosed contamination, to the extent permitted by law.
3. Cancellations, No-Shows & Missed Pickups
Your scheduled pickup time is reserved specifically for you.
24 hours’ notice is required for cancellations, rescheduling, or changes to a scheduled pickup.
Customers who cancel with less than 24 hours’ notice, fail to have their laundry ready, or are unavailable at the agreed pickup time may be charged a cancellation or missed-pickup fee of $20
If a customer does not respond to messages or communicate regarding a scheduled pickup, the appointment may be canceled and a fee may apply.
Repeated missed pickups or lack of communication may result in refusal of future service.
4. Laundry Care & Special Instructions
All laundry is washed in cold water with Tide Free & Clear unless otherwise requested.
Items are tumble-dried on low/medium heat.
All items must be safe for machine washing and tumble drying. Hang-dry, dry-clean-only items and precious textiles cannot be accepted. While reasonable care is taken, stain removal is not guaranteed.
Bedding must be placed in a separate bag from clothing.
Customers must identify items requiring stain pretreatment or hanging before service.
5. Lost, Damaged & Altered Items
The Daily Fold Co. handles all items with care. However, customers are responsible for identifying delicate fabrics, special care requirements, and items that may be unsuitable for standard washing or drying.
We are not responsible for pre-existing damage, normal wear and tear, color bleeding, shrinkage, or damage resulting from undisclosed fabric or care requirements. Any concerns about missing or damaged items must be reported promptly so they can be reviewed.
6. Returns & Service Concerns
Because laundry is a completed service rather than a retail product, refunds and returns are not automatically offered. If you have a concern about your order, please contact us promptly so we can review the situation and determine an appropriate resolution.
7. Customer Responsibility
By scheduling a pickup with The Daily Fold Co., you confirm that the information provided is accurate, that you have disclosed any known pest concerns, and that you agree to these Terms & Conditions.
Thank you for helping us keep laundry clean, safe, and stress-free for everyone!