The Sour Boule – Thanksgiving Pre-Order Terms & Conditions
Thank you for trusting The Sour Boule with part of your Thanksgiving table! Because our holiday menu is prepared specifically according to pre-orders, please review the following terms before completing your purchase.
1. Payment & Order Confirmation
Full payment is required at the time your order is placed.
Your order is considered confirmed once payment has been successfully processed. Once confirmed, your order is added to our holiday production schedule and cannot be canceled, refunded, or modified.
Please review your selections, quantities, pickup location, and pickup date carefully before submitting your order.
2. All Thanksgiving Pre-Orders Are Final
Due to the advance purchasing, preparation, and production required for Thanksgiving orders, all pre-order sales are final.
Refunds, credits, or cancellations will not be issued for:
Changes of plans or scheduling conflicts
Accidental orders or incorrect quantities selected by the customer
Failure to pick up an order
Items that are prepared but no longer wanted or needed
If The Sour Boule is unable to fulfill an item due to circumstances on our end, we will contact you regarding a substitution, store credit, or refund for the affected item.
3. Pickup
Orders must be picked up at the location, date, and designated pickup window selected at checkout.
Please make sure you are ordering from the correct pickup location.
Orders that are not picked up by closing time on their scheduled pickup day will be considered unclaimed and forfeited, and no refund or credit will be issued.
Unclaimed food may be sold, donated, or otherwise distributed at The Sour Boule’s discretion.
If an unexpected situation prevents you from picking up your order, contact us as soon as possible. We will do our best to accommodate an alternate arrangement when possible, but alternate pickup arrangements cannot be guaranteed.
4. Handmade Products & Substitutions
Our breads, pastries, pies, sides, and other products are handmade in small batches. Slight differences in shape, size, color, texture, or appearance are a natural part of our scratch-made process.
If an ingredient, packaging item, or other component becomes unexpectedly unavailable, The Sour Boule reserves the right to make a reasonable substitution of comparable quality and value.
We will contact you whenever a substitution would substantially change the item you ordered.
5. Food Storage & Responsibility After Pickup
Many Thanksgiving pre-order items require refrigeration and/or reheating before serving.
Customers are responsible for properly transporting, refrigerating, storing, reheating, and serving their food after pickup.
For best quality and food safety, please follow any storage and reheating instructions provided with your order.
Once an order has been picked up and leaves our possession, The Sour Boule cannot be responsible for changes in product quality resulting from transportation, improper storage, temperature control, reheating, or handling.
6. Contact Information
Order updates or important Thanksgiving pickup information will be sent using the contact information provided with your order.
Please make sure your name, phone number, and email address are accurate and check for messages leading up to pickup.
Questions regarding your Thanksgiving pre-order may be directed to:
The Sour Boule
3801 Southwest Blvd
Fort Worth, TX 76116
Phone: 682-250-3052
Email: storemanager@thesourboule.com
7. Agreement
By submitting and paying for your Thanksgiving pre-order, you acknowledge that you have reviewed your order and agree to these terms and conditions.
Thank you for allowing The Sour Boule to be part of your Thanksgiving. We appreciate you more than you know, and we can’t wait to help make your holiday table delicious.