Lini Luxe Laundry Co.
Laundry Service Waiver & Customer Agreement
Laundry, But Make It Luxe.
Thank you for choosing Lini Luxe Laundry Co.
This Laundry Service Waiver & Customer Agreement explains the responsibilities of both the customer and Lini Luxe Laundry Co. when laundry is submitted for wash, dry, fold, pickup, delivery, or related services.
Please read this agreement carefully before submitting an order.
1. Customer Responsibilities
Lini Luxe Laundry Co. is not responsible for personal belongings accidentally left inside pockets or laundry bags.
- Checking and emptying all pockets before submitting clothing.
- Removing money, jewelry, electronics, important documents, medications, and other personal belongings.
- Informing Lini Luxe Laundry Co. about stains, delicate fabrics, special-care items, or other concerns.
- Providing accurate care instructions when an item requires special handling.
- Identifying items that should not be washed, dried, folded, or otherwise processed.
- Informing Lini Luxe Laundry Co. of any known pre-existing damage.
2. Care Labels & Garment Condition
Lini Luxe Laundry Co. will make reasonable efforts to follow manufacturer care labels and customer instructions when provided. Customers understand that clothing and textiles may have pre-existing weaknesses or damage that may
not be visible before processing. The customer acknowledges that Lini Luxe Laundry Co. cannot guarantee that every garment will remain in its original condition after laundering.
-Loose seams
-Missing or loose buttons
-Broken zippers
-Tears
-Fading
-Fabric deterioration
-Decorative attachments
-Previous stains or damage
3. Stains & Stain Treatment
Lini Luxe Laundry Co. will make reasonable efforts to treat stains when stain treatment is requested or included in the selected service. Stain treatment does not guarantee stain removal. Certain stains may be permanent or may require professional cleaning beyond the services offered. Lini Luxe Laundry Co. will not intentionally use aggressive treatment that could reasonably damage a garment when the risk is apparent.
4. Shrinkage, Color Bleeding & Fabric Changes
Lini Luxe Laundry Co. will use reasonable care when processing garments but cannot guarantee that every fabric will react as expected.
- Shrinkage
- Color fading
- Color bleeding
- Changes in texture
- Changes in appearance
- Damage caused by an item's existing condition or manufacturing defect
5. Special-Care & Prohibited Items
Lini Luxe Laundry Co. may refuse an item if processing it could create an unreasonable risk of damage, contamination, equipment damage, or harm.
- Dry-clean-only
- Leather or suede
- Extremely delicate
- Antique or highly valuable
- Wedding/formal garments requiring specialized cleaning
- Contaminated with hazardous substances
- Infested with insects or pests
- Severely moldy or otherwise unsafe to process
- Otherwise unsuitable for the services offered
6. Lost or Damaged Items
Customers should notify Lini Luxe Laundry Co. as soon as reasonably possible if an item is believed to be missing or damaged. Lini Luxe Laundry Co. will make reasonable efforts to investigate. Any reimbursement or resolution will be
handled according to Lini Luxe Laundry Co.'s applicable policies, insurance coverage, and applicable law.
- A description of the item
- Proof of ownership
- Purchase information or other evidence of value
- Details regarding when the item was last known to be in the customer's possession
7. Valuable or Sentimental Items
Customers should not submit irreplaceable, highly valuable, sentimental, or heirloom items for standard laundry service. Customers should contact Lini Luxe Laundry Co. before submitting an item if they are uncertain whether it is
appropriate for standard service.
- Jewelry
- Heirlooms
- Collectibles
- Designer or luxury garments
- Items with significant sentimental value
8. Pickup & Delivery
For pickup and delivery orders, customers are responsible for providing accurate information and making reasonable efforts to have laundry available during the scheduled pickup window. Additional fees may apply for unsuccessful
pickups, redelivery, or other circumstances described in the current Lini Luxe Laundry Co. service policies.
- Name
- Address
- Apartment/unit information
- Phone number
- Gate/access instructions
- Pickup and delivery instructions
9. Turnaround Time
Standard turnaround is generally 24–48 hours, unless otherwise communicated. Rush service, when available, may be subject to an additional fee.
- Order volume
- Equipment availability
- Special-care requirements
- Weather
- Holidays
- Delivery circumstances
- Unexpected operational issues
10. Pricing & Payment
Wash & Fold service is currently priced at $2.00 per pound with a 10-pound minimum. The final wash-and-fold price is based on the actual weight of the order. Payment is due according to the payment terms communicated at booking or before delivery.
- Pickup/delivery
- Comforters or bulky items
- Specialty services
- Stain treatment
- Delicate care
- Rush service
- Other services listed on the current price menu
11. Unclaimed Laundry
Customers are responsible for accepting or retrieving completed orders within the timeframe stated in the current Lini Luxe Laundry Co. policies. Additional storage or other applicable fees may be charged after the applicable period.
Any handling, disposal, donation, or other action involving unclaimed property will be conducted only as permitted by applicable law.
12. Customer Authorization
- I have read and understand this agreement.
- I have provided accurate information.
- I understand that stain removal is not guaranteed.
- I understand that laundering can result in shrinkage, fading, color bleeding, or other changes.
- I understand that certain items may be refused.
- I have removed valuables and personal belongings from my laundry.
- I understand that Lini Luxe Laundry Co. will use reasonable care when processing my items.
- I understand that this agreement does not eliminate any rights or remedies that cannot legally be waived.
13. Agreement & Signature
By signing below, I confirm that I have read, understood, and agree to the terms of this Laundry Service Waiver & Customer Agreement