• VetOps

    Practice Operations, Measured.

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  • Operational Assessment*

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      Veterinary Practice Operational Assessment


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    • Which best describes the practice's primary service area?*
    • How long has the practice been under its current ownership?*
    • Which ownership structure best describes the practice?*
    • Which best describes the practice's current stage?*
    • Which animals does the practice regularly serve?*
    • Which best describes the overall practice?*
    • Which clinical services are provided?*
    • Does the practice have access to board-certified specialists?*
    • Which specialties are available within the practice?
    • Which access options does the practice offer?*
    • If after-hours or on-call coverage is offered, who provides it?
    • Is clinical staff physically present overnight?*
    • Staff headcount
      Rows
    • Does the practice have a dedicated practice manager or operations leader?*
    • Who is primarily responsible for operational and business decisions?*
    • How long has the most senior operational leader been in their current role?*

    • Which facilities or major resources are available?

    • Room and Vehicle Counts
      Rows
    • Which statement best describes current operating capacity?*
    • Does demand vary significantly by season?*
    • What practice-management software is currently used?*
    • Which accounting system is currently used?*
    • What reporting period was used for the answers in this section?*
    • Where are after-hours patients typically treated?
    • How many of each procedure are completed each month?
      Rows
    • What is the average inpatient length of stay?
    • What are the most common reasons patients are referred outside the practice?*
    • What typically happens when the practice cannot accommodate a patient?*
    • What is the average wait for the next available routine appointment?*
    • What is the practice's approximate appointment no-show or late-cancellation rate?*
    • Has total patient volume changed during the past 12 months?*
    • What was the approximate net operating profit margin?*
    • Does reported net profit include owner compensation?*
    • How has gross revenue changed compared with the prior year?*
    • Expense categories*
      Rows
    • Are personal, non-business, or owner-discretionary expenses included in the practice's P&L?*
    • How often is the full profit and loss statement reviewed by ownership?*
    • Does the practice have a formal annual operating budget?*
    • How confident are you in the accuracy of your practice's financial reports?*
    • If you bill at the end of the month, how long from billing to payment typically?*
    • How many invoices are outstanding?
      Rows
    • How often are accounts sent to a third-party collections service?*
    • Which payment alternatives are offered to clients?*
    • Debt categories
      Rows
    • Is any practice debt personally guaranteed?*
    • Does the practice have access to a business line of credit or other emergency capital?*
    • Approximately how many months of normal operating expenses could the practice cover using available cash reserves?*
    • What prompted you to complete this assessment? (Select up to five)*
    • Which five areas of your practice currently feel most difficult to manage? (pick up to 5)*
    • Which three outcomes are highest-priority over the next 12 months? (up to 3)*
    • Which statement best describes the practice’s readiness to make operational changes?*
    • How much leadership time could realistically be committed to an improvement initiative?*
    • If opportunities are identified, what type of support would the practice prefer?*
    • Should be Empty: