Happy Family Recurring Service Agreement & Booking

Family Light details: 5% off the à la carte rate, locked for 12 months. First visit is a deep clean billed at the standard one-time rate; membership pricing starts visit #2. Pay at completion of each visit. Photo documentation every visit.

Family Standard details: 10% off the à la carte rate, locked for 12 months. The last clean of each membership quarter is upgraded to a deep clean (billed at the standard deep-clean rate). First visit is a deep clean at the standard rate. Pay at completion of each visit. Photo documentation every visit.

Family Premium details: 15% off the à la carte rate, locked for 12 months. Membership quarter deep-clean upgrade (billed at standard rate) plus one free add-on each membership quarter. First visit is a deep clean at the standard rate. Pay at completion of each visit. Photo documentation every visit.

Month-to-month is our standard rate with no commitment — cancel anytime with 30 days' written notice. The 12-month plan takes 10% off every month and locks your rate for the full term; it renews automatically, and we email you at least 30 days before renewal so you can cancel or switch to month-to-month. Early cancellation of a 12-month plan carries a $35 fee.

Yard deodorizing is applied to the whole yard every visit for +$10/visit. It kills odor-causing bacteria and is pet-safe. Free once per quarter on Bi-Weekly, Weekly, and Twice Weekly plans.

Your Member Benefits
All members get: pricing locked for 12 months, priority scheduling over one-time customers, free visit skips with 24-hour notice, pause up to 60 days per year with 7 days notice, photo documentation of every visit, and our 24-hour satisfaction guarantee — if anything misses the mark, tell us within 24 hours and we'll re-clean it free.

Fees & Penalties
We keep fees simple and fair:
• Reschedule or cancel a visit with 24+ hours notice: FREE — this waives the $35 late-cancellation fee.
• 7+ days notice rolls that month's Monthly Service Credit forward, up to 60 days.
• Cancel or reschedule with less than 24 hours notice, or lockout/no access on arrival: $35.
• Pet waste visits — locked gate or dog not secured: the visit is skipped and not rescheduled. We retain 50% of that visit's rate for the trip and credit the remaining 50% toward your next cycle. A $10 catch-up fee is added to the following visit after any skipped or paused service.
• Declined card: no fee the first time; $25 on repeat occurrences. Service pauses after 7 days unpaid.
• Chargebacks: $25 + service suspended until resolved.
• Early cancellation of a 12-month plan: any unused Monthly Service Credit is forfeited plus a $35 fee. Month-to-month pet waste subscriptions have no commitment and no early-cancellation fee.
• 3+ skipped visits in a membership quarter may convert your plan to à la carte pricing.
Weather-related rescheduling is always free.

Billing & Cancellation
Your billing date is the day you enroll, and it stays your billing date every month — we do not bill on the 1st and there is no proration. House cleaning membership: your Monthly Service Credit is charged to your card on file on your billing date each month — $50 on Family Light, $100 on Family Standard, $200 on Family Premium — and applied toward that billing month's cleanings at up to $50 per visit until the credit is used. Any balance beyond the credit is charged at the completion of each visit at your locked member rate. Minimum billable visit is 2 man-hours. Pet waste: monthly auto-pay via Square on your billing date, covering the upcoming month of service. Members do not pay a security deposit; the $50 security deposit applies only to one-time bookings. Cards are stored securely by Square only — HFCS never sees your card number. After 12 months we may adjust pricing with 30 days notice; you may cancel penalty-free if you decline the new rate. Cancel anytime with 30 days written notice to info@happyfamilycleaningsolutions.com.

Florida residents: if you signed this at your home you may cancel within 3 business days (Fla. Stat. § 501.025).