Fees & Penalties
We keep fees simple and fair: • Reschedule or cancel a visit with 24+ hours' notice: FREE — this waives the $35 late-cancellation fee. • 7+ days' notice rolls that month's Monthly Service Credit forward, up to 60 days. • Cancel or reschedule with less than 24 hours' notice, or a lockout / no access on arrival: $35 ($25 on check-in light cleaning visits). • Declined card: no fee the first time; $25 on repeat occurrences. Service pauses after 7 days unpaid. • Chargebacks: $25 plus service suspended until resolved. • Early cancellation during your 12-month term: any unused Monthly Service Credit is forfeited, plus a $35 fee. • 3 or more skipped visits in a membership quarter may convert your plan to à la carte pricing. • Minimum billable visit is 2 man-hours. Weather-related rescheduling is always free. Access and pets: we need an unlocked door, a door or garage code, or a key left as arranged, and pets secured before our crew arrives. No access on arrival counts as a lockout. Not included in standard cleaning: lifting items over 50 lbs, climbing higher than a 2-step ladder, biohazard cleanup, exterior windows, and mold remediation. Add-on and custom-quote services are available — just ask Randal or Paulisha.