Note: All Polo products purchased from April 2025 come with a 3 year warranty, products purchased prior to this have a 2 year warranty.
Warranty compliant repairs and callout will be free of charge only where issues are found to be a manufacturing fault or issue.
Product Warranty Limitations
The warranty does not cover:
Service calls which are not related to any defect in the Product. The cost of a service call, labour and parts will be charged if the problem is not found to be a Product fault. For example:
- Misuse of the product and/ or use for which it was not designed
- Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
- Unauthorised repairs or modifications to the product
- Normal wear and tear
- Damage caused by pests
- Incorrect installation or not installed by qualified installers
- Exposure to excessive heat, moisture or dampness
- Blocked pumps or drains
- Outside of warranty period
- Correcting the installation of the product
- Instructing you how to use the product
- Replacing house fuses or correct house wiring or plumbing
- Correcting fault(s) caused by the user
- Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps
- Defects to the Product caused by accident, neglect, misuse or Act of God