Important Information
The safety and wellbeing of our members is our highest priority.
To ensure everyone has a safe and enjoyable experience, Dementia Active reserves the right to decline or cancel a booking if, following discussion with family and/or carer, we believe the individual's mobility, health, behaviour or support needs mean that the trip cannot be undertaken safely for themselves, other members, or our staff and volunteers.
Dementia Active also reserves the right to make changes to, postpone or cancel the trip due to circumstances beyond our control. Should the charity cancel the trip, a full refund will be provided.
Cancellation & Refund Policy
As a small charity, we begin committing funds to transport, staffing, catering and other arrangements well in advance of the trip. For this reason, we are unable to guarantee refunds for cancellations.
If you need to cancel your booking, please let us know as soon as possible. Refund requests will be considered on a case-by-case basis, taking into account the notice given and any costs already incurred by the charity.