Contact Details
Name
*
First Name
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*
Mobile Phone
*
Please enter a valid phone number.
Format: 0000 000 000.
Other Phone
*
Please enter a valid phone number.
Format: 0000 000 000.
Email Address
*
example@example.com
Confirm Email Address
*
example@example.com
How did you hear about us?
*
Please Select
Google Search
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Full Address
*
Street Address
Street Address Line 2
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Postal / Zip Code
Please Select
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Country
Device & Recovery Details
Device Type
*
Please Select
Apple device (Mac, MacBook, iMac, iPhone, iPad)
Windows PC or laptop
Android phone or tablet
External hard drive (HDD or SSD)
RAID or NAS system
USB stick, memory card or SD card
Data destruction
Other or not sure
Make & Model
*
Storage Size
*
Please Select
16GB
32GB
64GB
128GB
256GB
512GB
1TB
Not sure
Does the device turn on?
Yes
No
Sometimes
Not sure
Describe the current problem with your device
*
How did the problem happen?
What data is most important to recover?
*
Examples: Photos, Videos, Contacts, Messages, Notes, WhatsApp, App Data, etc.
Have you tried any previous recovery attempts?
*
Has the device been repaired before?
Yes
No
Not sure
Has there been a factory reset since the data loss?
Yes
No
Not sure
Do you know the device passcode or password?
Yes
No
Not sure
Do you know the account login details (Apple ID, Google account, Windows login, etc.)?
Yes
No
Not sure
Delivery & Drop-Off
How would you like to get your device to us?
*
Mail It In
Drop Off – Patterson Lakes (12 Scott Ct, Patterson Lakes VIC 3197)
Drop Off – Melbourne CBD (Suite 800, 585 Little Collins St, Melbourne VIC 3000)
Drop Off – Camberwell (Suite 1081, 738 Burke Rd, Camberwell VIC 3124)
Patterson Lakes Drop-Off Appointment
*
Melbourne CBD Drop-Off Appointment
*
Camberwell Drop-Off Appointment
*
Quote Speed
Select your quote speed
*
Standard Quote (Free, up to 1 week)
Emergency Quote (+$200, priority assessment within ~24 hours)
Note: The $200 fee is for urgent assessment only. This does not cover the full recovery price.
Emergency Quote Fee Payment
*
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Emergency Quote Assessment Fee
Priority assessment within ~24 hours. Non-refundable. Does not include full recovery cost.
$200.00 AUD
$
200.00
AUD
Square Secure Payment Methods
Credit Card
Apple Pay
After submitting the form, you will be redirected to Apple Pay to complete the payment.
Afterpay
After submitting the form, you will be redirected to Afterpay to complete the payment.
Please verify that you are human
*
Terms and Conditions of Service
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