TERMS & CONDITIONS
Thank you for choosing JennyTeee’s Cakes and Treats! We appreciate your support and look forward to creating delicious desserts for your special moments. Please review the following terms and conditions carefully before placing your order.
By placing an order, you acknowledge that you have read, understood, and agreed to the policies listed below.
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ORDERING & PAYMENTS
• All orders are considered custom or made-to-order items and require advance notice.
• Orders are not confirmed until payment or deposit has been received.
• Full payment may be required for smaller orders.
• Large, custom, catering, or specialty orders may require a non-refundable deposit to secure your date.
• Failure to complete payment by the agreed deadline may result in cancellation of your order slot.
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PRE-ORDER & TURNAROUND TIMES
• All products are made fresh to order.
• A minimum 48-hour notice is required for all standard orders.
• Larger or custom orders may require additional notice.
• Rush orders are accepted only when availability allows and may include an additional rush fee.
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PICKUP & DELIVERY
• Customers are responsible for arriving on time for pickups.
• Late pickups may affect product quality and scheduling.
• Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.
• Once an order has been picked up or delivered, JennyTeee’s Cakes and Treats is no longer responsible for damages caused by improper handling, transportation, storage, or environmental conditions.
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CUSTOM DESSERTS
• We do our best to match inspiration photos and design requests; however, all desserts are handmade and slight variations may occur.
• Colors, decorations, piping styles, and edible decorations may vary slightly based on availability and artistic interpretation.
• Exact replicas of another baker’s work cannot be guaranteed.
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ALLERGY DISCLAIMER
• Our products may contain or come into contact with common allergens including but not limited to:
milk, eggs, wheat, soy, peanuts, tree nuts, and gluten.
• Products are prepared in a home kitchen/environment where allergens may be present.
• Customers are responsible for informing us of any food allergies prior to ordering.
• JennyTeee’s Cakes and Treats is not liable for allergic reactions.
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CANCELLATIONS & REFUNDS
• Deposits and payments are non-refundable once ingredients, supplies, or preparation for your order has begun.
• Refunds will not be issued for dissatisfaction based on personal taste preferences.
• Refund requests must be made within 24 hours of pickup or delivery and may require photos for review.
• If an issue occurs due to an error on our part, we will work reasonably to correct the issue when possible.
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PHOTOS & MARKETING
• JennyTeee’s Cakes and Treats reserves the right to photograph products for promotional and marketing purposes unless otherwise requested by the customer.
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RIGHT TO REFUSE SERVICE
• We reserve the right to respectfully decline or cancel any order due to inappropriate behavior, harassment, nonpayment, unrealistic expectations, or scheduling conflicts.
Thank you for supporting JennyTeee’s Cakes and Treats! We appreciate every order and strive to provide quality desserts and excellent customer service every time.