Terms & Conditions
1. Booking Confirmation
All reservations are subject to availability and processed on a first-come, first-served basis.
A booking is considered confirmed only upon successful payment.
A confirmation email and/or e-receipt will be issued upon successful booking.
2. Room Rates & Packages
Room rates are based on selected packages:
Room Only
Room with 1 Breakfast
Room with 2 Breakfasts
Additional breakfast charges:
Adult: RM 98
Child (4–12 years): RM 59
All rates are quoted in Malaysian Ringgit (RM).
3. Tourism Tax (Malaysia Regulation)
A Tourism Tax of RM10 per room per night applies to non-Malaysian guests only.Malaysian citizens and Permanent Residents are exempted.
The tourism tax will be collected directly by the hotel upon check-in, in accordance with Malaysian regulations.
Guests may be required to present valid identification/passport for verification.
4. Payment Policy
Full payment is required to secure the reservation unless otherwise stated.
Payments must be made via the provided online payment gateway.
All payments are non-transferable unless approved by the organizer.
5. Cancellation & Refund Policy
All confirmed bookings are strictly non-refundable.
No refunds will be provided for:
No-shows
Early check-out
Unused nights
Any request for cancellation or modification is subject to organizer approval and availability.
6. Amendments & Changes
Requests for changes (dates, room type, occupancy) must be submitted in writing.
All changes are subject to room availability and organizer approval.
Additional charges may apply.
7. Room Availability & Organizer Rights
Room inventory is allocated under a bulk arrangement with the hotel and is subject to final availability.
In the event that rooms are fully booked, oversubscribed, or unavailable, the organizer reserves the right to:
a) Reassign guests to an alternative hotel of comparable standard, OR
b) Provide a full refund for the affected booking
Refunds (if applicable) will be processed within a reasonable timeframe.
The organizer shall not be liable for any additional costs, losses, or compensation arising from such circumstances.
8. Check-In & Check-Out
Standard hotel check-in and check-out times apply.
Guests are required to present:
Booking confirmation
Valid identification/passport
The hotel reserves the right to refuse check-in if required documents are not provided.
9. Guest Responsibility & Conduct
Guests are responsible for maintaining the condition of the hotel room and property.
Any damages, losses, or misconduct will be charged directly to the guest by the hotel.
Guests must comply with all hotel rules and regulations at all times.
10. Organizer Liability Disclaimer
The organizer (KLDSA / MDA) acts solely as a facilitator for hotel reservations.
The organizer shall not be held liable for:
Hotel services or operations
Room conditions or dissatisfaction
Loss, damage, injury, or inconvenience during the stay
All disputes related to accommodation must be addressed directly with the hotel.
11. Force Majeure
The organizer shall not be responsible for any failure or delay due to events beyond control, including but not limited to:
Natural disasters
Government restrictions
Pandemics
Acts of war or unforeseen disruptions
12. Data Protection & Privacy
Personal data collected will be used strictly for:
Reservation management
Event coordination
Data will not be shared with third parties except where necessary (e.g. hotel or authorities).
13. Damages & Liability
The organizer shall not be responsible for any damages caused by guests to hotel property.
Any costs arising from damages, violations, or misconduct will be borne fully by the guest.
14. General Terms
The organizer reserves the right to:
Amend these Terms & Conditions at any time without prior notice
Reject or cancel any booking deemed incomplete, inaccurate, or inappropriate
By completing the reservation, guests are deemed to have read, understood, and agreed to all Terms & Conditions stated above.