AI’s Impact on Key Contact Center Functions: Five Panels. One Forum. Real-World Insight.
Our theme for the day is AI’s Impact on Key Contact Center Functions, bringing together five focused panel discussions that explore how teams are adapting across QA, Knowledge Management and Training, Workforce Management, leadership strategy, and more. Each session takes a practical look at what is actually changing inside today’s operations and what leaders should be preparing for next.
Click to Learn More: https://neccf.org/2026-spring-forum/