Terms & Conditions —
ClarityCoach Me DBA Adaptive Coaches (Joanne Wong Blackerby)
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Provider: ClarityCoach Me DBA Adaptive Coaches (Joanne Wong Blackerby) (“Provider”, “we”, “us”)
Contact: help@claritycoach.me
These Terms & Conditions govern the provision of coaching, mentor coaching, coaching supervision, performance evaluations, bundles, Navigator Labs, and related services (“Services”) between ClarityCoach Me DBA Adaptive Coaches (the “Provider”) and the individual or organization that purchases Services (“Client”, “you”).
1. Acceptance
By purchasing or scheduling Services you agree to these Terms & Conditions. Where a written agreement exists, these Terms supplement and form part of that agreement unless expressly superseded in writing.
2. Services
2.1 Services include one-to-one coaching, mentor coaching, coaching supervision, performance evaluations, workshops, bundles, group events (Navigator Labs), and related administrative activities described in program materials.
2.2 Session lengths, pricing, deliverables, and any special conditions are set out in the program description, purchase receipt, or invoice.
3. Booking & Payment
3.1 All fees are due in full before Services commence unless otherwise agreed in writing. We will not begin work or schedule sessions until payment is received.
3.2 Accepted payment methods: as specified on the invoice or booking system. Fees do not include taxes where applicable; taxes will be added to the invoice where required.
3.3 Bundle purchases are tracked by a Bundle Reference and are subject to the bundle expiry terms specified in the program materials.
4. No-Refund Policy
4.1 All payments made to the Provider are non-refundable. By purchasing Services you acknowledge and agree that fees paid will not be refunded.
4.2 At the Provider’s sole discretion we may offer a credit, reschedule, or alternative service in exceptional circumstances (for example, documented medical emergencies). Such accommodations are discretionary and will be provided only in writing and on terms specified by the Provider.
4.3 Where applicable consumer protection laws require a refund, such laws will apply.
5. Cancellations, Rescheduling & Emergencies
5.1 Standard notice: Clients must provide at least 24 hours notice to cancel or reschedule an individual session unless a different notice period is specified in the program materials. For group events or special programs notice requirements may be longer.
5.2 Late cancellations / no-shows: Cancellations made within the required notice period and no-shows will be charged in full and the session will be considered used. Because fees are non-refundable, no reimbursement will be provided.
5.3 Rescheduling due to emergency: If an emergency affects either party (e.g., serious illness, hospitalization, death in the immediate family, natural disaster, government order, or other force majeure), the affected party must notify the other as soon as reasonably practicable and provide reasonable evidence if requested. Parties will make reasonable efforts to reschedule sessions within a mutually agreed timeframe. Rescheduling of bundle sessions must respect the original expiry period unless the Provider agrees otherwise in writing.
5.4 Provider-initiated changes or cancellations: If the Provider must cancel or reschedule, the Provider will offer an alternative date/time, credit toward future Services, or another reasonable accommodation. Any credit is not a refund and is subject to the Provider’s non-refund policy.
6. Bundles, Expiry & Transfers
6.1 Bundles are valid for the expiry period stated at purchase (commonly 6 months). Unused sessions after expiry are forfeited and no refund will be issued.
6.2 Bundles are non-transferable except at the Provider’s discretion and only if documented in writing; transfers may be subject to administrative fees.
6.3 Cancellation of a bundle does not entitle the Client to a refund; credits may be offered at the Provider’s discretion.
7. Performance Evaluations & Recordings
7.1 For Performance Evaluations, Clients must supply recordings and proof of client consent before work begins. The Provider will not secure third-party consent.
7.2 Recordings and client data are treated as confidential (see Section 9). The Client is responsible for obtaining consents and complying with applicable privacy laws.
7.3 Evaluation turnaround (e.g., 10 business days) begins after the Provider receives full payment and all required materials. Rush services may incur additional fees. Fees are non-refundable.
8. Confidentiality & Data Protection
8.1 Both parties will treat as confidential all information identified as confidential and all personal data exchanged in connection with Services. The Provider will not disclose Client-identifying information except as required by law or with the Client’s written consent.
8.2 Clients must ensure any third parties (for example coaching clients recorded for evaluation/supervision) have provided consent for recording and use in supervision or evaluations.
8.3 The Provider will store confidential materials and recordings securely and retain them only as needed to provide Services or as required by law unless otherwise agreed.
9. Intellectual Property
9.1 All materials, curricula, templates, work products, and resources provided by the Provider remain the Provider’s intellectual property unless otherwise agreed in writing. The Client is granted a limited, non-exclusive, non-transferable license to use materials for personal professional development only.
9.2 The Client will not reproduce, distribute, publish, or sell Provider materials without prior written consent.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, the Provider’s total liability for any loss or damage arising under or in connection with these Terms is limited to the amount paid by the Client for the Services giving rise to the claim.
10.2 The Provider is not liable for indirect, special, incidental, or consequential losses (including loss of profit or reputation), except where such exclusion is unlawful. Nothing in this clause excludes liability for death or personal injury resulting from negligence or other liability that cannot be excluded by law.
11. Termination
11.1 Termination for convenience: Either party may terminate for convenience with 14 days’ written notice. Termination does not entitle the Client to a refund of pre-paid fees; pre-paid amounts remain non-refundable. The Provider will complete any Services reasonably performed during the notice period.
11.2 Termination for cause: Either party may terminate immediately if the other materially breaches these Terms and fails to remedy the breach within 7 days’ notice. Material breaches include non-payment, abusive behavior, breach of confidentiality, or failure to obtain required consents.
11.3 Effect of termination: On termination, outstanding fees for Services already performed remain payable. The Provider will provide any deliverables completed up to the termination date. Confidentiality, IP license restrictions, and liability limitations survive termination.
12. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (acts of God, war, pandemics, government orders, natural disasters, strikes, internet/telecom failures). The affected party must notify the other and the parties will cooperate to mitigate impact and reschedule Services.
13. Dispute Resolution & Governing Law
13.1 Parties will attempt to resolve disputes amicably. If unresolved by negotiation within 30 days, the parties agree to attempt mediation. If mediation fails, disputes will be finally resolved by arbitration or litigation as mutually agreed.
13.2 These Terms are governed by the laws of the State of Illinois, USA. Parties submit to the exclusive jurisdiction of Illinois courts for litigation.
14. Amendments
The Provider may update these Terms. Updated Terms will be posted on the Provider’s website or otherwise provided. Continued use of Services after posting constitutes acceptance.
15. Notices
All notices must be in writing and sent to the contact details on the booking or invoice. Provider contact: help@claritycoach.me.
16. Severability & Waiver
If any provision is held invalid or unenforceable, remaining provisions remain in force. Failure to enforce a right does not constitute a waiver.
17. Acceptance & Signature
By booking or paying for Services you acknowledge you have read, understood, and agreed to these Terms & Conditions.
Provider: ClarityCoach Me DBA Adaptive Coaches (Joanne Wong Blackerby)
Contact: help@claritycoach.me