ELITE SPA LOUNGE
CLIENT CONSENT, POLICIES & SERVICE AGREEMENT
Thank you for choosing Elite Spa Lounge. Our goal is to provide professional, personalized skincare services designed to support the health and appearance of your skin. Please read the following information carefully before receiving services.
By signing this agreement, you acknowledge that you have read, understand, and agree to the policies and terms outlined below.
1. CLIENT DISCLAIMER & EXPECTATIONS
Elite Spa Lounge provides professional esthetic skincare services designed to address individual skin concerns. Services and recommendations are customized based on the information provided by the client and the condition and needs of the client's skin at the time of service.
Individual results vary. No specific result or outcome can be guaranteed.
Results may be affected by factors including, but not limited to:
Individual skin type and condition
Hormonal and other physiological factors
Lifestyle and environmental factors
Homecare practices
Product usage and consistency
Compliance with recommended aftercare
The client's response to treatments and products
Elite Spa Lounge will make reasonable efforts to provide appropriate services and recommendations based on the information available at the time of consultation and treatment.
2. CLIENT RESPONSIBILITY & DISCLOSURE
Clients are responsible for providing complete and accurate information regarding their skin, health history, allergies, medications, current skincare products, previous treatments, and any other information that may affect their eligibility for a service.
Clients agree to notify Elite Spa Lounge of any changes to their health, medications, skin condition, or other relevant circumstances before receiving subsequent services.
Failure to disclose relevant information may increase the risk of irritation, adverse reactions, complications, or other unwanted results.
Elite Spa Lounge reserves the right to postpone, modify, or decline a service when information provided by the client indicates that the service may be contraindicated or inappropriate.
3. SCOPE OF ESTHETIC SERVICES
Elite Spa Lounge provides esthetic skincare services and skincare education within the scope of services permitted by applicable law.
Our services and recommendations are not intended to diagnose, treat, or cure medical diseases or conditions.
Elite Spa Lounge does not provide medical diagnoses. If a skin concern appears to require medical evaluation, the client may be advised to consult an appropriately licensed physician, dermatologist, or other qualified healthcare professional.
Clients are responsible for seeking medical care when appropriate.
4. TREATMENT CONSENT
By signing this agreement, I voluntarily consent to receive the esthetic services selected from Elite Spa Lounge.
I understand that skincare treatments may involve temporary redness, sensitivity, dryness, peeling, irritation, swelling, or other expected or unexpected skin responses depending on the service performed and my individual skin condition.
I understand that individual reactions vary and that following pre-treatment and aftercare instructions is an important part of achieving the best possible outcome.
I agree to immediately inform my service provider of any discomfort, unusual reaction, or concern during or following a service.
5. AFTERCARE & HOMECARE
I understand that following all aftercare instructions and recommended homecare is an important part of supporting my skin and maintaining treatment results.
Elite Spa Lounge is not responsible for results negatively affected by failure to follow provided aftercare instructions or by the improper use of products.
Clients should use products only as directed and should contact Elite Spa Lounge with questions or concerns regarding recommended products or aftercare.
6. APPOINTMENT CANCELLATION & RESCHEDULING POLICY
A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice may be subject to a $150 cancellation/rescheduling fee, which may be charged to the card on file.
By signing this agreement, I authorize Elite Spa Lounge to charge the applicable fee to my card on file in accordance with this policy.
Elite Spa Lounge may make reasonable exceptions at its discretion for documented emergencies or circumstances deemed appropriate.
7. LATE ARRIVALS
Clients arriving more than 15 minutes late may need to have their appointment shortened, modified, or rescheduled depending on the service and availability.
If the appointment must be rescheduled because of a late arrival, the applicable cancellation or missed-appointment fee may apply.
8. VIRTUAL CONSULTATIONS
Virtual consultations are intended to provide personalized skincare education, guidance, product recommendations, and treatment planning based on the information and photographs provided by the client.
Clients are responsible for providing accurate information and clear photographs when requested.
Elite Spa Lounge may recommend an in-person consultation or referral to an appropriate healthcare professional when a concern cannot be adequately evaluated virtually.
Virtual appointments must be confirmed as requested by Elite Spa Lounge. Failure to confirm an appointment within the required timeframe may result in cancellation of the appointment.
9. PRODUCT SALES, RETURNS & EXCHANGES
Due to the nature of skincare and personal-use products, all product sales are final.
Products that have been opened, used, or removed from the spa may not be returned or exchanged.
If a product is defective or arrives damaged during shipping, please contact Elite Spa Lounge as soon as possible.
For virtual clients, please email elitespabeautylounge@gmail.com and provide photographs or video documenting the damaged or defective product.
Any replacement or exchange will be handled in accordance with the applicable manufacturer's policies.
10. TREATMENT PACKAGES
Treatment packages, including facial packages, chemical peel packages, microneedling packages, and other prepaid service packages, are non-refundable once purchased.
11. PHOTO & VIDEO CONSENT
Elite Spa Lounge may request photographs or video of my skin before, during, or after treatment for documentation of my skincare progress.
I understand that treatment documentation may be maintained as part of my client record.
Marketing Authorization
I understand that Elite Spa Lounge may also request permission to use photographs or videos for educational, promotional, advertising, website, and social media purposes.
Marketing use is optional and is separate from my consent to receive services.
Elite Spa Lounge asks to use your photographs and/or videos for marketing, promotional, educational, website, and social media purposes.
If I provide marketing authorization, I understand that content shared publicly may be viewed, saved, downloaded, or reposted by third parties outside of Elite Spa Lounge's control.
12. COMMUNICATION & CLIENT INFORMATION
I understand that Elite Spa Lounge may communicate with me regarding appointments, treatment instructions, product recommendations, and other information related to my services using the contact information I provide.
I agree to maintain accurate contact information and notify Elite Spa Lounge of any changes.
13. DISPUTE RESOLUTION
Any dispute arising out of or relating to services provided by Elite Spa Lounge will be addressed in accordance with applicable Florida law and any legally enforceable dispute-resolution provisions contained in this agreement.
Important: Any arbitration provision, limitation of liability, or waiver of the right to pursue a claim in court should be reviewed and approved by qualified Florida legal counsel before being included as a binding provision of this agreement.
14. ELECTRONIC SIGNATURE
I understand that this agreement may be completed and signed electronically.
I agree that my electronic signature has the same legal effect as a handwritten signature to the extent permitted by applicable law.
CLIENT ACKNOWLEDGMENT
By signing below, I acknowledge that:
I have read and understand this agreement.
I have had an opportunity to ask questions about the services and policies.
I have provided accurate and complete information to the best of my knowledge.
I understand that individual skincare results vary and are not guaranteed.
I understand the importance of following recommended aftercare and homecare instructions.
I understand that Elite Spa Lounge provides esthetic skincare services and does not provide medical diagnoses.
I understand the cancellation, rescheduling, late-arrival, product, and treatment-package policies outlined above.
I have separately indicated whether I authorize the use of my photographs and/or videos for marketing purposes.
By signing below, I voluntarily agree to the terms and policies contained in this Client Consent, Policies & Service Agreement.
Thank you for choosing Elite Spa Lounge.
We are committed to providing a professional, personalized skincare experience and supporting you throughout your skincare journey.
Elite Spa Lounge
Your Elite Experience Awaits.