STARTEL 2026 – SUNDAY ROUNDTABLE TOPICS
Each roundtable is designed as a 20-minute, peer-driven discussion. The first 5–10 minutes provide shared context through a brief overview from a Startel representative. The remainder of the session is focused on open conversation, with moderators guiding discussion using starter questions when helpful.
These sessions are intentionally conversational and exploratory, rather than deep-dive training, allowing participants to share insights, ask questions, and learn from one another.
Understanding & Leveraging the Startel API Software Integrations in Real-World Use
How organizations are using the Startel API today to automate workflows, integrate with third-party systems, and reduce manual effort—and where challenges still exist.
Security Essentials Across Startel Systems
Best practices for protecting systems, data, and access across Startel environments while supporting operational efficiency and client expectations.
SoftSwitch Optimization & Routing Logic
Designing and maintaining routing strategies that support peak traffic, failover scenarios, and consistent service levels.
Billing, Reporting, QA & Data Insights
Using reporting and QA data to drive billing accuracy, operational improvements, and client transparency.
Disaster Recovery & Business Continuity
Planning for outages, failures, and disruptions—then testing those plans before they’re needed.
Advanced IntelliForm Programming
Designing sophisticated scripts and delivery workflows that reduce errors, improve accuracy, and meet complex client requirements.
Workforce Management Client Experience, Service Levels & Expectations
Balancing staffing, service levels, and client expectations using data and forecasting tools.
SoftSwitch Features - “Meet Me” & Skill Ranking Features
Maximizing the value of skill-based routing and “Meet Me” features which are often underutilized.
Alarm Manager & Notification Handling
Configuring alerts that provide early warning without overwhelming teams with noise.
Dispatching & Presence for Real-Time Decisions
How organizations combine the use of auto dispatch scripts and Presence to make real-time routing and escalation decisions.
Client Web Portal (IntelliSite) Functionality & Engagement
Driving adoption and value from the client web portal while managing access, visibility, and expectations.