✨ Order, Payment & Policies – Please Read Carefully
• After submitting your order form, you will receive an invoice within 24–48 hours with payment instructions.
• Accepted payment methods include Venmo, Zelle, and Apple Pay.
• Payment in full is required within 24 hours of invoice delivery to secure your order.
• Orders are not confirmed until payment is received.
• Unpaid invoices after 24 hours will result in automatic cancellation and availability is not guaranteed.
✨ Refund, Cancellation & Custom Item Policy
• All items are handmade and customized.
• All sales are final. No refunds or cancellations once payment has been submitted.
• Please review all order details carefully before submitting—colors, names, spellings, quantities, and selections are the customer’s responsibility.
✨ Satisfaction Policy
• If you are not 100% satisfied with your order, please contact me within 24 hours of pickup or delivery.
• Depending on the situation, I may offer a partial credit or remake at my discretion.
• Satisfaction concerns reported after 24 hours cannot be accommodated.
✨ Pickup Policy
• Orders must be picked up on the date and time selected at checkout.
• If an order is not picked up as scheduled, it will be held for 24 hours only.
• A $10 rescheduling/storage fee will be applied to arrange a new pickup time.
• Orders not picked up within 24 hours may be forfeited without refund.
✨ Shipping & Transit Policy
• Once an order has been shipped or picked up, Rays of Joy is not responsible for:
– Damage caused during transit
– Melting or breakage due to heat or improper storage
– Items damaged more than 24 hours after delivery or pickup
• All items are packaged with care, but shipping carriers and environmental conditions are outside my control.
✨ Flavor & Color Variation Policy
• Because all items are handmade, slight variations in color, drizzle style, or shape may occur. These variations are normal and part of the handmade process.
✨ Allergy Disclaimer
• Products contain dairy and may contain trace amounts of nuts, soy, wheat, or gluten.
• Not recommended for individuals with severe allergies.
✨ Agreement
By submitting this order form and completing payment, you acknowledge that you have read, understood, and agreed to all policies listed above.