Due to the delicate nature of our platters, we are currently only able to offer a hand delivery service within a 15 mile radius of GU21 4ZA (Woking) and this will incur an additional £7.00 delivery charge per order.
If you fall outside the area or are unsure - please do contact us via email on
hello@lornasindiankitchen.com or by calling us on 07956 685842. We have extended our reach and so may be able accomodate your request.
At this time, we are offering delivery & collection service on each of the following dates:
- 22nd December 2025
- 23rd December 2025
- 31st December 2025
Q. WHAT ARE YOUR DELIVERY TIMINGS?
A. Deliveries are made between 10am-5pm.
We are unable to offer specific delivery time. Please ensure you add the correct delivery address as we cannot leave any platters unattended outdoors. Alternatively, we can leave your order with a neighbour, please ensure to add this information in the 'additional notes' box. We will not be held responsible for your order when delivered to a neighbour.
We always aim to deliver within our delivery window given however, during busier periods or if other external factors play a part e.g weather or traffic delays, deliveries may take a little longer.
Q. HOW LONG WILL THE FOOD LAST?
A. Once an order has been fulfilled and delivered by us, the food will last up to 4 to 5 days providing correctly stored and refrigerated at correct temperatures (between 0-5 °C)
Q. DO YOU PROVIDE REHEATING INSTRUCTIONS?
A. Yes! Instructions will be included with a full ingredients list.
Q. ARE YOU FULLY INSURED, AND DO YOU HOLD RELEVANT FOOD HYGIENE CERTIFICATES?
A. Yes! We are fully insured, and all staff have the relevant food hygiene certification - so you're in good hands. We also have a 5 Star food hygiene rating with Woking Borough Council.
Q. HOW DO I ORDER?
Q. CAN I ADD A NOTE TO MY ORDER?
A. Yes! There is an option for you to add a message when you place your order.
Q. WHAT IF I HAVE AN ALLERGY?
A. In the first instance, please contact us and we can discuss further. If you have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:
Cereals containing gluten (including Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites
Q. DO YOU HAVE A REFUND POLICY?
A. We do not offer any refunds for cancellations made by the customer. All our boxes are made fresh on the day of delivery and are perishable goods. We can offer change of date if enough notice is given (minimum of 2 days) and if there is availability for the requested date.