1. Domestic machines only: This booking system is for domestic coffee machines. For commercial machines, please call our office directly.
2. Eligible brands: We do not service every brand. If you cannot find your machine on the list, please call us first to confirm.
3. Excluded machines: Automatic machines such as Gaggia, Saeco, and Delonghi are not listed here. We do service these machines, however, they do not require a booking. Simply drop them off at our Glenunga branch: 525 Portrush Rd, Glenunga.
4. Incorrect bookings: If you book a machine that is not on the list of machines above, you are responsible for calling to confirm whether we can work on your machine. If no contact is made and we can not carry out the service, you won't be entitled to a refund of the deposit paid.
5. Failure to Bring in Your Machine / No Show
Once we contact you to advise that your coffee machine is ready to be brought in, you must deliver the machine within 5 business days contact us if you are unable to do so.
If you do not bring in your machine and do not contact us during this first period, your booking will be moved to the end of the service queue.
When your booking reaches the front of the queue again, we will contact you a second time. If you again fail to bring in your machine within the required timeframe or communicate with us, your booking will be cancelled and your deposit will be forfeited.
6. Cancellations
You may cancel your booking before we contact you for the first time to bring in your coffee machine. A $33 administration fee will apply, and the remaining balance of your deposit will be refunded.
Once we have contacted you to advise that your machine is ready to be brought in, the booking can no longer be cancelled for a refund. Any cancellation after this point will be treated as a no show, and the deposit will be non-refundable.
7. Older machines: If your machine is 15+ years old, please call before booking.
8. Storage fees:
8.1. If you will be away during the time your machine is being serviced, please let us know in the comments section when booking or at the time of drop-off.
8.2. Machines not collected within 14 days of notification (unless otherwise agreed in writing) may incur a storage fee of $5 per day. Machines left uncollected for more than 60 days may be deemed abandoned and disposed of.
9. Warranty:
9.1. We provide a 3-month warranty on repairs for issues directly related to the work carried out. This warranty does not cover faults caused by scale build-up, misuse, or issues unrelated to the original repair.
9.2. All warranty claims are back-to-base, meaning the machine must be returned to our workshop for assessment and repair.
9.3.By submitting this booking, you acknowledge that your machine may have pre-existing faults. While all care is taken during servicing and repairs, we are not liable for failures resulting from existing wear and tear, age, or prior damage.
11. Costs:
11.1. Every coffee machine is different. Internal systems vary, households use different water filtration setups, and the quality of coffee also changes from one user to another. Because of these factors, it is difficult to set a fixed price for servicing or repairs. Each machine requires individual attention.
| Type of Machine |
Examples |
Typical Service cost |
| Thermo Block / Single Boiler |
Gaggia Classic, Rancilio Silvia |
$220 |
| Basic Heat Exchanger |
Expobar office Leva, Lelit Mara X |
$350 |
| Dual Boiler |
Expobar Minore, Lelit Bianca |
$385 |
| Specialty Domestic Machine |
Linea Mini, Slayer, GS3 |
$450 |
The figures in the table are provided only as a guide, and the final cost of servicing or repairing a coffee machine may vary.
11.2. For any service or repair where the total cost is expected to be approximately $350 (±10%), and no major or specialised parts are required (such as a heating element, control board or pump), we will proceed with the work without contacting you for prior approval. If you would like a confirmed quote before any work begins, please let us know in the comments or when dropping off your machine.
12. Payment Terms: Once your machine is ready for collection, you will receive a text message advising you of the total amount due. The cost of the service/repair will be invoiced and must be paid in full upon collection of the coffee machine.
Payment can be made:
- Over the phone by card prior to collection.
- By bank transfer at least 24 hours before collection.
- In person by cash or card at our premises.
Please note that bank transfer is not accepted at the time of collection, as payment must be cleared before the machine can be released.