Tickets & Booking
Q: How much are tickets?
A: £8 per child, £12 per adult, or £38 for a family ticket (2 adults + 2 children). Every ticket includes free entry to Perthshire Zoo, all event activities and the free tractor ride.
Q: Can I change my booking date?
A: Yes! If we have to cancel due to severe weather, or if you need to reschedule, you can move your booking to another available date completely free of charge.
Are refunds available?
A: We do not offer refunds, but you can transfer your booking to an alternative date for free.
Do I need to book in advance?
A: Yes – sessions sell out fast! Marshmallow tokens must also be pre-purchased online and cannot be bought on the day.
Times & Sessions
Q: What time should I arrive?
A: The park opens for Spooktacular guests from 4:00pm. Please arrive 15 minutes before your chosen session time.
Q: Why are there different start times?
A: We’ve designed slots to match scare levels:
6:30pm: Gentle spooks only – no jump scares for younger children
7:00pm: Moderate frights for older children
7:30pm: Very scary – adult-focused session
Q: Does it get darker earlier later in October?
A: Yes – dusk is around 6:30pm at the start of the month, but will fall earlier as October goes on. Please bear this in mind when choosing your slot.
Getting Around & Accessibility
Q: Is the tractor ride included?
A: Yes – rides are free for all guests, but capacity is limited. You may need to wait for the next available trailer at busy times.
Q: Is the forest route suitable for wheelchairs or buggies?
A: The walking path is uneven natural terrain and dimly lit, so it is not suitable for wheelchairs, pushchairs or buggies. However, wheelchair users are welcome on our accessible tractor to the forest entrance, where games, music and activities are fully accessible. The full walking route unfortunately cannot be adapted.
Q: What should I wear?
A: Sturdy shoes, warm layers and waterproofs – it can be cold and damp in the forest after dark! Fancy dress is very welcome.
Event Rules & Safety
Q: Can we touch the characters or props?
A: No – please stay on the marked path at all times, and do not touch or interact physically with our actors or decorations. Anyone doing so will be asked to leave immediately. Our team works incredibly hard to make this event special – please treat them with respect!
Q: Will there be jump scares?
A: Yes – but only appropriate to your session time. Our team will never jump out at guests in the 6:30pm slot.
Q: What happens if it storms?
A: For safety, we may cancel at short notice. We will give as much warning as possible, but weather can change quickly. You will be able to move your booking to another date for free – no refunds are given.
Extras & Facilities
Q: Where can we buy marshmallows for toasting?
A: Tokens must be bought online in advance – you then collect them from the welcome desk and redeem then with the Grinch at the event to toast your marshmallows over the fire pits.
Q: Is there food available?
A: The Dizzy Duck Cafe is open 4:00pm–8:00pm – show your event ticket for **10% off all meals**.
Q: Are the play barns open?
A: They close promptly at **6:00pm**. Please remove muddy shoes and wet coats before entering.
Q: Can I arrive before 4:00pm?
A: Spooktacular tickets only cover entry from 4:00pm onwards. Normal admission charges apply if you wish to visit earlier or use other park attractions outside of the event.