This course will explore key

customer service clusters that strengthen both individual interactions

and organizational systems. Participants will examine how to understand

the customer experience, build human connection, stabilize difficult

interactions, improve communication between departments, and streamline

information for more consistent service. Through practical tools and real world application, this course helps companies and individuals create clearer

communication, stronger trust, and better customer outcomes.

If you have more than 2 staff members attend, please upload PDF or spreadsheet with name and email for each employee, along with date each intends to attend. 

On payment portion be sure to pay for full quantity of persons attending. 

We have made some updates.

For those enrolled in Custom Fit, the discount will no longer be applied during the payment process.

Instead, the full class price will be charged at registration.

After training is completed, you will receive a reimbursement for the 40% discount.

Workshop attendance and refund policy.

If you inform us that you cannot attend the workshop at least 1 week prior to the scheduled date, you may be eligible for a refund.

However, if you do not notify us in advance, you will not receive a refund, as your registration fees are required to cover the instructor’s fee.

Questions? Contact: 

 Lisa Labrum

435.725.7109

lisal@ubtech.edu