Step 11. GRIEVANCES POLICY
At Reformed University complaints made by students are taken seriously and are resolved in a timely and satisfactory manner. Below is the RU grievance procedure:
Informal Complaints
Students should always seek to resolve their complaints informally by first approaching the faculty or staff member involved in the grievous incident directly (in person or over school email). This needs to be timely. A complaint should be voiced within seven (7) business days of the date of the incident. If a discussion with the faculty or staff member is not appropriate or possible, a student should proceed to contact their Program Director or appropriate University Administrator about the matter.
Complaints about non-academic matters should be brought to the attention of the Director of Student Affairs.
Grievances about academic issues should be brought to the attention of the Program Director first, and then if unresolved to the Academic Dean.
If the faculty, a staff member, and their immediate supervisors received the complaint and the matter was not resolved to the student’s satisfaction within seven (7) days, the student may proceed to file a formal complaint as described below.
Formal Complaints
Within fifteen (15) business days of the informal complaint, the student must file a written letter of grievance at the University Administrative Office. (If the grievance is against the Director of Student Affairs or the Academic Dean, the student shall file the grievance in the Office of the Vice President.)
The Director of Student Affairs or the Academic Dean will investigate the matter and supply a written response to the student within fifteen (15) business days.
Appeal Process
If a student is not satisfied by the decision or response, it can be appealed to the Vice President. A student shall file a written appeal request within 5 business days of receiving the official response to their formal complaint. The student must provide all relevant documents with his appeal.
The Vice President will review the information provided by the student and make a final decision. The decision of the Vice President shall be made within 10 business days of the appeal receipt.
The decision on the grievance appeal is final. Retaliation against a student for filing a grievance is strictly prohibited at Reformed University. After the internal procedures have been exhausted the student may contact the State of Georgia Nonpublic Postsecondary Education Commission (GNPEC).
Georgia Nonpublic Postsecondary Education Commission Standards Administrator
2082 East Exchange Place – Suite 220, Tucker, GA 30084-5305
Phone (770)414-3300 | Fax (770)414-3309 |
Website: https://gnpec.georgia.gov/student-resources/complaints-against-institution
I affirm that I have read the Reformed University Grievances Policy and understand applicable policies
and expectations.