Virtual Training - Introduction to the Personal Outcome Measures®: August 2026

August 26, 2026
9:00am – 1:00pm CT
$75 per registrant

“The Personal Outcome Measures® have been instrumental in enhancing our person-centered approach,” says Sharon Anderson, Director of Quality and Strategic Initiatives, RGA.

The Personal Outcome Measures® (POM) is a powerful tool to ensure supports and services are truly person-centered. In a POM interview, people receiving services share information about the presence, importance, and achievement of outcomes. Their support providers then share the services that the organization has in place for those outcomes. These interviews cover quality of life areas involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more.

The insight gained during a POM interview can then be used to inform a person-centered plan, improve individualized supports, track progress, and assess effectiveness. At an aggregate level, agencies can use this data to identify strengths and opportunities, and support ongoing quality enhancement.

In this interactive virtual training, ‘Introduction To The Personal Outcome Measures®,’ we will explore the Personal Outcome Measures®. Attendees will learn about the tool, its factors and indicators, and how to leverage it to improve the quality of your services and the quality of life for people who receive them. We’ll also share eye-opening data collected through the POM and describe what it means for transforming supports.

Training Objectives

• Explore the POM, including its factors and indicators
• Discover how the tool impacts services and people’s lives
• Review POM data about quality of life and quality of supports
• Find out how the POM informs person-centered planning
• Learn how it can help drive organizational transformation

 

Virtual Training Guidance

• You must have a Zoom account to participate in this training. You must also register with the email address that is associated with your Zoom account. Visit https://zoom.us/signup#/signup to create a free Zoom account.
• Multiple attendees participating from the same device is not permitted.
• Sharing your Zoom login information with another person is not permitted. Two people will not be able to participate in the virtual training at the same time, when using the same login information.
• Our trainer will conduct the presentation with their camera on. To maximize engagement, we also ask that all attendees have their cameras on during the presentation.
• It is essential that each participant use a device that has both a microphone and camera enabled in order to fully participate in the session.
• CQL will be using Zoom’s built-in live transcription (closed captioning) feature during the training. If you need any additional reasonable accommodations, please let us know in the event registration form.

You can visit the virtual training webpage for more detailed information, including presenters, refund/cancellation policy, and more.

Registrants from organizations that are pursuing or have achieved CQL Accreditation can receive a 5% discount on this training. If you meet those eligibility requirements, please contact CQL prior to registering so we can provide a coupon code.

There is a 3% convenience fee for online transactions if an organization chooses that payment method. CQL prefers payment via invoice/check or using an automated clearing house (ACH) network. This allows organizations to take advantage of the most cost-effective payment option and avoid the convenience fee. Please contact CQL for more information about these preferred payment options.

Note: If you choose to pay online, the automated receipt may incorrectly display the 3% convenience fee as a sales tax. This fee is not a sales tax, but only displays that way due how the processing system inputs the information.

Virtual Training Policies

Attendee Substitutions
Attendees may be able to substitute their registration with another colleague from their organization, for no additional fee. If you wish to make the request, please contact CQL.

Attendee Cancellations
Any cancellation request made at least 2 weeks prior to the date of the virtual training will be granted a full refund. Cancellation requests made within two weeks of the virtual training will be reviewed on a case-by-case basis to determine refund eligibility and next steps. Please contact CQL if you need to request a cancellation/refund.

CQL Cancellations
In the event that CQL must cancel the training, we will notify attendees as soon as possible and issue full refunds within 3-5 business days of the cancellation.