• Will you MAIL IN or DROP OFF your device?*
  • Today's date
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  • Please DO NOT use an APPLE email address (@mac, @me, or @icloud addresses). Apple mail services have been rejecting our automated email with your "Ticket Number." Until they fix the issue, we recommend using a GMAIL account.

  • Format: 000-000-0000.
  • Format: 000-000-0000.
  • What kind of device do you have?
  • Do you have a RAID?

  • We offer two options for Drobo data recovery due to their proprietary RAID configuration:


    Option 1     (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):

    Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive and we’ll clone it to a new SATA drive that you provide or buy from us.

    • If we can successfully clone 99.9-100% of the sectors, then our fee is due (based on the device type and capacity). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).

    • If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.

    • If we can’t recover any of the sectors (or less than 90%), there is no charge.

    There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.


    Option 2     (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):

    You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives, because Drobo’s automatic repair/rebuild could end up making things worse. 

    • If we can get back data you want, the cost would be [device type/capacity pricing tier] x [the total number of drives in Drobo] (so if you have a 5 drive Drobo with 1TB drives, the cost would be $1500). 

    • If we get back data you do not want, we charge $100 labor, per drive.

    • If we can’t recover any data, there is no charge for our attempt. 
  • Which Drobo option would you like us to try?
  • Physical Size
  • Interface/connection
  • Format/Operating System
  • What data do you need recovered?
  • Will you "provide" or "buy" a transfer drive to move the recovered data to?*

  • Rules for providing your own Transfer Drive:

    1) The drive must be EMPTY. Your Transfer Drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.

    2) If your drive is defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), we will move your data to the smallest drive we have for sale.

    3) The drive must be an external USB external drive or a bare SATA drive. We cannot move to PCIe/NVMe/M.2 devices. 

    4) The drive cannot be a NAS drive (with an ethernet connection) or a USB flash drive (unless the bad device is also a USB flash drive).

    5) Drive must arrive in the same box as the bad drive (you cannot send in a Transfer Drive after we receive your bad drive). If you fail to include a Transfer Drive with your bad device, we will move your data to the smallest drive we have for sale. For "Drop Off" customers, you must provide the Transfer Drive when dropping off the bad device.

    6) Drive should be equal or greater in size than bad drive (you could provide a smaller drive, but if it's not big enough to store all your data, we will move your data to the smallest drive we have for sale).

    7) If you fail to include a Transfer Drive with your bad drive, you must buy one from us.

    We do not need any USB cables (not for the Transfer Drive, or the "bad" drive). But, if your Transfer Drive uses an AC adapter (that is: you don't have a "portable" drive, powered from the USB cable), you must include this AC adapter. We don't need the AC adapter for your "bad" drive (if it used one). 

  • Check the boxes below to again confirm you agree to the two most important rules for providing your own Transfer Drive:*
  • To confirm you understand the total cost to recover your device, check any fees that apply to your recovery. We'll also e-mail to confirm your total cost once we receive your device and BEFORE we start recovering your data.

  • Priority Service - Get Your Data Back Fast!

    Fast-track your data recovery with priority processing and expedited service.

    What's Included:

    🚀 Queue Priority

    • Your recovery jumps to the front of our data recovery queues
    • Work begins immediately after receiving $100 up-front Priority Service fee

    ⚡ Faster Processing

    • Access to our newest 2x faster cloning machines
    • Expedited donor drive purchasing using our in-stock inventory (normally takes 3-5 days for delivery)

    📁 Immediate File Access

    • Download up to 25GB of critical files as soon as they're recovered 

    ☎️ Enhanced Communication

    • We call you when we require your response to one of our emails (we only send an email and SMS without Priority Service).

    Priority Service Pricing:

    • $100 upfront (non-refundable, due upon device arrival)
    • $200 completion fee (charged only if recovery is successful)
    • Plus standard recovery rates

    Priority Service Pricing for RAID Systems:

    • $100 per device upfront (non-refundable)
    • $200 per device completion fee (if successful)
    • Plus standard recovery rates

    Important Notes:

    • No guaranteed turnaround time - Recovery speed depends on device condition, data amount, and complexity of damage
    • Donor drive costs are additional when required
    • $100 upfront payment link will be sent once your device arrives
  • Do you want our faster Priority Service?

  • My Products

    prevnext( X )
              Priority Service Fee ($100 up-front/non-refundable; +$200 due if recovery successful, in addition to normal data recovery fee). 

              For RAIDs, all fees are "per drive" in the RAID.

              $100.00$100.00
                
              Cover Opened Fee ("cover" is the "lid" on the hard drive, not the enclosure). Note: this does not apply to flash/SSD devices.

              For RAIDs, the cost is $100 per "open cover" drive.

              $100.00$100.00
                
              Deleted Files / "Format" Recovery: for all devices except SSDs, 1TB and SMALLER* (Non-refundable)

              For RAIDs, the cost is "per drive."

              $300.00$300.00
                
              Deleted Files / "Format" Recovery: for all devices larger than 1TB - 6TB (Non-Refundable)

              For RAIDs, the cost is "per drive."

              $500.00$500.00
                
              Deleted Files / "Format" Recovery: for all devices larger than 6TB (Non-Refundable)

              For RAIDs, the cost is "per drive."

              $700.00$700.00
                
              Total
              $0.00$0.00

              Payment Methods

              creditcard
              After submitting the form, you will be redirected to Apple Pay to complete the payment.
              After submitting the form, you will be redirected to Google Pay to complete the payment.
              After submitting the form, you will be redirected to Cash App Pay to complete the payment.

            • Terms & Conditions

            • Our data recovery rates are $300, $500, or $700 per device, depending on your device type and capacity. These rates are fixed and pre-determined. Our rates do not include charges for transfer drives, donor parts, or return shipping fees, which, if applicable, will be added to your final balance upon completion.

              Once your device arrives to our office, we will confirm your data recovery rate via email, and immediately add your device to our queue.

              If you would like a price quote BEFORE agreeing to our Terms & Conditions, submit our Chances Form.

              If you agree to our pre-determined rate per drive (excluding a transfer drive, donor parts, and return shipping, if applicable) and all our other TERMS & CONDITIONS, proceed with completing the form.

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